Acceptable Use Policy

This Acceptable Use Policy governs what may and may not be done with Intelligena. It forms part of the Terms of Service, and breaching it is a material breach of those Terms.

1. You are responsible

You are responsible for all activity under your account and for everything you or anyone using your account uploads, publishes, sends or does, whether or not you knew about it. If you give others access — colleagues, learners, clients, staff — you are responsible for their compliance with this policy.

2. Prohibited conduct

You must not use the Service to do, attempt, facilitate or encourage any of the following. This list is illustrative, not exhaustive.

2.1 Unlawful and harmful content

• Anything that violates any applicable law, regulation or court order.
• Content that is child sexual abuse material, sexualises a minor, or exploits or endangers a child in any way. We report this to the National Center for Missing & Exploited Children and to law enforcement, without notice to you.
• Content that incites, threatens, glorifies or facilitates violence, terrorism, self-harm or suicide.
• Content that harasses, bullies, stalks, defames, or targets a person or group on the basis of race, ethnicity, national origin, religion, disability, age, sex, gender identity, sexual orientation, veteran status or any other protected characteristic.
• Non-consensual intimate imagery, doxxing, or the publication of another person’s private information without their permission.
• Material that is obscene, or that is pornographic where the Service is used in an educational, clinical or workplace context.

2.2 Other people’s rights

• Infringing or misappropriating any copyright, trade mark, patent, trade secret, right of publicity, moral right or other right. See the Copyright and DMCA Policy.
• Uploading personal information, health information, student records or confidential material you are not authorised to disclose, or for which you have not obtained every consent the law requires.
• Impersonating any person or organisation, or misrepresenting your affiliation with one.

2.3 Security and integrity

• Probing, scanning or testing the vulnerability of the Service or any related system, or breaching or circumventing any security or authentication measure.
• Accessing any account, data or part of the Service you are not authorised to access, including by credential stuffing or by enumerating identifiers.
• Introducing malware, ransomware, or any code intended to disrupt, damage or gain unauthorised access.
• Interfering with the Service or with any other user’s use of it, including by denial-of-service, flooding, or generating load disproportionate to normal use.
• Circumventing any rate limit, quota, metering, paywall or usage restriction.

2.4 Commercial and automated misuse

• Reselling, sublicensing or providing the Service to a third party except as these Terms expressly allow.
• Using the Service or its output to develop, train, evaluate or improve a competing product or machine-learning model.
• Scraping, crawling, spidering or otherwise extracting data by automated means, except through an interface we document for that purpose.
• Sending unsolicited bulk email, SMS or other messages, or any communication that violates the CAN-SPAM Act, the Telephone Consumer Protection Act or any comparable law.
• Sharing, selling or transferring account credentials.

2.5 Misuse of AI features

• Prompting, jailbreaking or otherwise attempting to make an AI feature produce content prohibited by this policy.
• Presenting automatically generated output as human-authored where doing so deceives someone to their detriment, breaches an academic-integrity rule, or violates a professional or regulatory duty.
• Using output to make a consequential decision about a person — employment, credit, housing, insurance, medical care, academic standing or legal rights — without meaningful human review by a qualified person.
• Generating content that impersonates a real person, including synthetic voice, likeness or signature, without that person’s consent.

3. What happens when this policy is breached

We may take any action we consider appropriate, with or without notice, including removing or restricting content, suspending or terminating an account, withdrawing a feature, retaining evidence, and reporting to law enforcement or another authority. We are not obliged to give a reason, though we usually will. No refund is due on a termination for breach of this policy.

We have no obligation to monitor content, and nothing in this policy creates a duty to any user or third party to detect, remove or act on any particular content. The fact that we have not acted in one case is not a waiver of our right to act in another.

4. Repeat infringers

We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe copyright. An account that accumulates 3 upheld copyright complaints within any twelve months is terminated. A strike expires 365 days — twelve months — after it is issued, and is withdrawn if the underlying complaint is retracted or successfully counter-noticed. A counter that never forgives is as hard to defend under §512(i) as one never applied.

5. Appealing a decision

If we remove your content, restrict a feature or suspend your account and you believe we were wrong, write to legal@intelligena.com within 30 days, quoting any reference we gave you and saying why. We will review the decision and reply. A copyright removal has its own statutory route — the counter-notice procedure in the Copyright and DMCA Policy — and that route, not this one, is the one that can get material restored.

Reviewing an appeal does not oblige us to reverse a decision, and nothing in this section limits our rights under section 3 or under the Terms of Service. It exists because an enforcement policy with no way to be wrong is one nobody can rely on, and because the commonest reason a decision is reversed is that we were told something we did not know.

6. Reporting a breach

Report abuse to abuse@intelligena.com, and copyright complaints as set out in the Copyright and DMCA Policy. Tell us what you saw, where you saw it, and how to reach you. Reports made in bad faith are themselves a breach of this policy.